Where do you set the standard, and where do you protect the people?
Most founders pick one of two postures: push the standard at the cost of the people (Jordan without Phil), or protect the people at the cost of the standard (the soft team that doesn't ship). The Last Dance shows neither works alone.
Take fifteen minutes. List the three areas of your business where you cannot soften the standard — product quality? cycle time? a specific customer commitment? response time on incidents?
List the three areas where you must protect the people — rest? respect? psychological safety? family time? Friday afternoons?
Decide explicitly which is which.
The mistake isn't being relentless; it's being relentless about everything, or soft about everything. Re-do this list quarterly. Standards drift. Protection erodes. The discipline is naming both, before the team has to negotiate them under pressure.
If you're the relentless one, the second exercise is: who's your Phil? If you don't have one, that's the highest-leverage hire you'll make for the next two years.
